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Support Engineer

Western Hemisphere - Remote Work

About Orkestra SCS

Orkestra SCS is a supply chain logistics company using cloud-based technology to transform global supply chains. Since 2018, our intelligent platform and team of innovative people have enabled us to remove complexity for our clients by delivering fully transparent and integrated global supply chains. With connected and orchestrated global trade, we make life easier and our planet healthier.

Our Values

At Orkestra SCS, we strive to ensure that everything we do adds value to our customers, partners, colleagues, and community; that is why we stand committed to our three core values:

1. We care, collaborate, and embrace diversity to create a shared purpose and work environment that fosters trust, learning and growth for all.

2. We follow through and hold each other accountable to get things done with a focus on efficiency, quality, and sustainability.

3. We transform the way of doing business by challenging the status quo and create simple, innovative, and secure end-to-end solutions

The Role:

Orkestra SCS is seeking a highly motivated Support Engineer who has a passion for creating cloud-native solutions on Azure. You will join a small, experienced team that integrates the supply chain IT infrastructure of our customers into a modern product built on Azure and an architecture based on server-less micro-services with modern dev-ops.

Who We Are Looking For:

Our ideal candidate is passionate about learning new technologies and maintaining and improving existing products. Apart from highly developed software and troubleshooting skills, the ideal candidate will also be a strong communicator who is able to adapt in a fast-paced and exciting environment.

What You Will Do:

· Troubleshoot production issues and diagnose problems with software installation and application.

· Address customer concerns and issues regarding software installation and operation.

· Observe monitoring channels for failures or exceptions.

· Create and update issues for bugs and feature requests.

· Assist software developers and participate in bug fixing and minor feature development activities.

· Improve documentation and publicly share knowledge.

· Be part of the team that architects and delivers the nuances within our overall technical strategy.

· Be open to learn and absorb the rapid changes in the engineering industry.

What You Bring:

· 2+ years of experience providing high quality, hands-on application support.

· Experience working with Java and JavaScript is a must have.

· Practical knowledge of application support monitoring solutions, along with networking, servers, and system monitoring tools.

· Strong analytical skills with confidence to make critical decisions about application support best practices in time-sensitive cases.

· Well-developed customer service and technical problem-solving skills.

· Expertise in learning new technologies and understanding how to use them in a customer-facing environment.

Additional Nice-to-Haves:

· Post-secondary degree or diploma in Computer Science or related program.

· Working experience with Azure platform (e.g., Azure function apps, service bus, APIM, etc.)

· Knowledge or experience of SQL databases and revision control, Git preferred.

· Experience with open-source technologies such as React, Redux, Node, Express, Javascript, GraphQL, jQuery and HTML5.

· Experience working with various 3rd party APIs and communications frameworks such as SFTP.

· Knowledge of Docker and containerization.

· Experience in working with PowerBI and Azure Power apps.

· Experience in the supply chain & logistics industry.

Diversity, Equity, and Inclusion Statement

At Orkestra SCS, we lead with our values and strive to develop our people in an inclusive environment that enables them to bring their full selves to the workplace. We are committed to supporting a diverse environment, and in doing so, we encourage everyone to apply for opportunities that are of interest to them. All applicants will be considered based on merit without regard to age, race, color, religion, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, or any other grounds.

We will provide reasonable accommodations to qualified applicants with disabilities. To request an accommodation, please contact recruiting@orkestrascs.com as early as possible in advance of your interview.

Apply now

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When applying directly through our email, please write your preferred position in the subject line and include a resume and cover letter. We look forward to hearing from you.