Introduction

Instore, a mid-market grocery store supplier, saved thousands of hours on manual tracking, cut their freight costs by 15%, and won business because they could guarantee on-time performance with Orkestra.

The problem

• The supply chain was managed on spreadsheets that were prone to error
• Hours spent inputting data manually
• Static view of their supply chain
• Not sustainable for future growth

The solution

• Implemented the Orkestra platform to manage rates and shipment execution
• Connected all carriers and suppliers to the platform for end-to-end tracking
• Tracking of on-time and in-full (OTIF) performance to win more deals
• Leveraged Orkestra’s 4PL services for optimized operations, better rates, and advanced tracking

The results

• Saved 15% on both ocean freight and domestic trucking costs
• Gained visibility across their supply chain with one platform
• Eliminated thousands of hours on manual tracking and chasing carriers for information
• Global teams could operate with accurate, up-to-date data on Orkestra’s cloud-based platform
• Swift and efficient customer service responses on shipment details
• Achieved an exceptionally high On Time in Full (OTIF) rate, gaining a competitive edge