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    Exception Management

    Detect disruptions early. Resolve them faster.

    Supply chains generate thousands of exceptions. Orkestra detects risks early, prioritizes by business impact, and coordinates resolution across teams and partners.

    Exception management14 critical
    120
    Open
    56
    Auto-fix
    14
    Critical
    −62%
    vs. last wk
    Active exceptions
    Port congestion · LGBhigh
    SHP-1042
    Customs holdmed
    SHP-1021
    Carrier silence 4hhigh
    MAERSK
    Late pickuplow
    SHP-1039
    Temp deviationmed
    CN-7821
    Resolution
    Auto-rebooked56 shipments
    Notified customer152 sent
    Re-routed via Oaklandsaved 2d
    Drafted dispute$4.8k
    Escalated to SarahSLA 1h
    Detect → Triage → ResolveAvg MTTR 14m

    Trusted by

    MatalcoDLAOIA GlobalIllyKingsdownLevitt SafetySquareInstoreDBWMatalcoDLAOIA GlobalIllyKingsdownLevitt SafetySquareInstoreDBW
    The Problem

    Most exceptions are found after impact

    62% of supply chain exceptions are detected after they've already affected customers. By the time teams react, the damage is done.

    Late detection
    Issues found after customer impact
    Manual triage
    Teams prioritize by gut feel, not business impact
    No resolution tracking
    Exceptions are flagged but never formally resolved
    Recurring failures
    Same issues repeat because root causes aren't tracked
    What You Get

    What you get

    Auto-Detection

    Automatically detect delays, deviations, and anomalies across shipments, orders, and inventory as they occur.

    Impact Prioritization

    Rank exceptions by revenue at risk, customer SLAs, and operational urgency — not just severity.

    Resolution Workflows

    Route exceptions to the right team with context and suggested actions. Track resolution against SLAs.

    How It Works

    Three steps to operational control

    Step 1

    Detect

    Auto-detect exceptions across all systems and carriers

    Step 2

    Prioritize

    Rank by business impact and assign ownership

    Step 3

    Resolve

    Track resolution, escalate automatically, close the loop

    Capabilities

    Exception management capabilities

    Root Cause Tracking

    Trace exceptions back to their origin. Identify systemic issues and recurring patterns.

    Proactive Alerts

    Alert stakeholders before exceptions escalate — with context, impact, and recommended actions.

    Escalation Rules

    Define paths based on severity, time-to-resolution, and business rules.

    Case Management

    Turn exceptions into owned cases with SLA tracking and resolution audit trails.

    Pattern Recognition

    AI identifies recurring exception patterns and suggests preventive measures.

    Execution Layer

    From alert to resolution

    Exceptions don't just get flagged — they get owned, tracked, and resolved through structured workflows with clear accountability.

    Results

    Measurable impact

    4x
    faster exception resolution
    80%
    reduction in manual triage
    62%
    of exceptions caught before impact
    Trusted by leading supply chain teams
    MatalcoOIA GlobalKingsdownDBWMatalcoOIA GlobalKingsdownDBW
    DLAIllyLevitt SafetySquareInstoreDLAIllyLevitt SafetySquareInstore
    SEE THE PLATFORM

    One system to run your entire supply chain operation.

    Connect every signal, team, and decision in one place — and stop losing time to disconnected tools.