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    Ecommerce

    Millions of orders. Zero blind spots.

    Track every parcel across every carrier in real time. Detect exceptions before customers complain. Operate at scale without scaling your team.

    Get ROI Estimate Book a demo
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    The reality

    What makes ecommerce logistics hard

    01Thousands of daily shipments across dozens of carriers with no unified view
    02Customer expectations for real-time tracking and same-day exception resolution
    03Last-mile delivery failures that spike support tickets and erode brand trust
    04Carrier performance varying wildly by region, lane, and season
    05Returns and reverse logistics creating a second supply chain to manage
    Where operations fragment

    The chain is only as strong as its weakest handoff.

    Every red seam is a point where the signal lives in one system and the response has to happen in another.

    1
    Order placed
    !
    2
    Warehouse
    !
    3
    Carrier pickup
    !
    4
    In transit
    !
    5
    Last mile
    !
    6
    Delivered
    No unified tracking across carriers
    Delays detected after customer complaint
    Last-mile failures with no root cause data
    Carrier SLAs not enforced or measured
    Returns processed without visibility into why
    Support teams lack shipment context
    How Orkestra solves this

    A coordination layer on top of the systems you already run.

    No rip-and-replace. Orkestra reads from your stack and owns the response that runs across it.

    Orkestra · orchestration layer
    Multi-Carrier Visibility
    Unified real-time tracking across DHL, UPS, FedEx, USPS, and 200+ carriers from a single dashboard.
    Proactive Exception Detection
    AI detects delays, misroutes, and failed deliveries automatically — before customers need to call.
    Carrier Performance Analytics
    Compare carrier reliability, cost, and transit times across lanes and regions to optimize allocation.
    Automated Customer Updates
    Branded tracking pages and proactive notifications keep customers informed without manual effort.
    ERP
    SAP · Oracle · D365
    TMS
    carriers · freight
    WMS
    DC · receiving
    Portals & EDI
    suppliers · ASN
    your systems of record — unchanged
    Impact across your organization

    One layer, every team it changes.

    Operations

    • Unified tracking across all carriers
    • Automated exception triage at scale
    • Reduced manual carrier check-ins
    Solutions for your industry

    Where to start.

    01Parcel VisibilityMulti-carrier parcel tracking at scale02VisibilityReal-time shipment tracking03AI AgentsAutomated exception handling04Data AnalyticsCarrier performance insights
    Orkestra handles over 2 million order events per day across our carrier network. The exception detection alone has saved us thousands of hours of manual tracking.
    DLADLA
    Real-world use cases

    What teams put on it first.

    01

    Carrier allocation optimization

    Compare carrier performance by region and season to automatically route shipments to the most reliable option.

    02

    Failed delivery prevention

    Detect address issues, weather risks, and carrier bottlenecks before they cause delivery failures.

    03

    Customer experience protection

    Proactive delay notifications and branded tracking pages reduce WISMO calls by 40%+.

    BUILT FOR ECOMMERCE

    18,000 parcels in motion. Do you know where they all are?

    Orkestra consolidates parcel tracking across every carrier into one reliable, real-time view — with exceptions surfaced automatically.

    • A focused 20-minute conversation — no decks, no demo theatre.
    • We map where your ecommerce operations actually lose time and money.
    • An honest read on whether Orkestra fits your stack — including when it doesn't.