Seeing the problem isn't solving it.
When an exception hits, Orkestra turns it into an owned case with an SLA — routes it, coordinates the response across systems, and drives it to a verified close.
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A missed berth at Long Beach, resolved before the customer asked.
SHP-1042 misses its berth window at Long Beach. Orkestra flags it the moment the AIS pattern and the carrier's 214 disagree — not a week later in a report.
Routed to M. Ortíz with everything attached: the booking, the PO it feeds, the customer and their SLA. One owner, full context, a clock running.
Reroute options priced against the delay. Trucking the last leg from OAK keeps the assembly line fed and costs less than the line-down risk.
Customer notified before they noticed. PO-8841 risk cleared, and the decision logged against the shipment for the next audit.
Every exception runs the same closed loop.
Delays, deviations and silence, across every system
Ranked by revenue at risk and SLA, not gut feel
Routed to a person with context and a clock
Workflows fire, partners align, the loop closes
The machinery that keeps a case honest.
Bi-directional sync keeps all systems aligned. Changes propagate instantly across ERP, TMS, and WMS.
Assign tasks, track resolution, and measure team performance across operations.
Automated escalation rules notify the right people at the right time with full context.
Monitor resolution timelines against service level commitments.
Every action logged. Every decision traceable. Full operational accountability.
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