$32B FinTech Company
Replacing manual tracking with real-time orchestration for a global hardware distribution network.
10%
Reduction in transportation costs
85%
Faster customer support response
Real-time
Inventory visibility globally
The Challenge
Distributing hardware globally meant tracking thousands of shipments manually, with customer support waiting hours or days for answers on order status and inventory positions.
The Solution
Orkestra unified inventory and shipment data across every region into a single platform. Real-time visibility eliminated manual tracking entirely, and support agents now resolve queries in seconds.
The Results
Customer support response times dropped 85%, intercontinental transportation costs fell 10%, and the company gained the operational foundation to scale hardware distribution globally with confidence.
Key outcomes
"Orkestra's solution revolutionized our data accuracy, empowering us to confidently make impactful supply chain decisions. Customer support response times dropped 85% — overnight."
$32B FinTech Company
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